Plus, almost every solution states multiplatformity is one of their features when in reality, it can be just two of the most popular OSes.
The world becomes more and more mobile-oriented, so an app with no support for mobile devices is a no-go. Check what encryption algorithms the app of your choice is using – the more advanced they are, the better, so don’t agree on anything less than 2048-bit SSL. Just setting a password may not be enough, so go for an app with multi-factor authentication with all else being equal. In today’s world, data privacy is a basic necessity.
So please make sure that the user-side app (if any) is not fiddly to install, and the interface is clean, simple, and has the most frequently used features in plain sight. So here’s a checklist you can use to arrive at a final decision whether or not a particular product or service will be the best for your purposes:Ī software solution must be easy-to-use not only for your professional tech team but also for any end-user who may not be tech-savvy at all. Criteria to choose the best remote tech support softwareĪs you can see, the variety of remote assistance software today’s market has to offer is overwhelming.
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